Returns Policies for Stichbury Designer Clothing Online
Shop Returns Policy
Returns are accepted within 14 days of receipt for items that have not been worn, altered or washed, and with all tags attached and in original state for a credit note of purchase unless the garment is faulty.
Customers are encouraged to try on garments as credit notes or exchanges or size changes are offered not a refund. Due to the nature of handcrafted, sometimes things slip thru quality control and if it is fixable like a missed stitch, we will fix this and it is at our cost of postage and no doubt go out of our way to have our customers happy!
We encourage our shoppers to use a traceable shipping method if an item is returned it is not our responsibity. Most courier companies and postal services track parcels so please retain courier/postal receipts until your refund or exchange has been processed.
Garments can be purchased and despatched in the normal turn around of 2 days, however in some cases unique pieces may need to be 'replicated', and may take up to 14 days so please allow for this. Urgent cases please email us on firstname.lastname@example.org.